Welcome and thank you for shopping at LilloBella.com.
You will find the newest styles from both established brands, along
with up and coming designers, throughout our store and website. With 21 years experience in the shoe business, we at Lillo Bella believe that a
proper fit is the key to comfortable shoes and a healthy lifestyle. We
provide a fitting and sizing service along with private personalized
shopping experience in our store. We strive to make Lillobella.com your
first shopping choice for selection, quality, and customer service. Our
selection of European comfort shoes, Fine leather bags, artisan crafted
jewelry and gifts are sure to please. Enjoy your shopping and be sure to join our mailing list below for specials & updates.
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ITEM AVAILABILITY
All items found in our online store are in stock and ready
to ship to you. When an item is completely out of stock, the item will
be removed from our online store.
METHODS OF PAYMENT
We accept PayPal. That means all major credit cards are accepted for payment (Visa, MasterCard, American Express, and Discover).
SALES TAX
There is no sales tax charged for all orders outside of North Carolina. If
you are a resident of the state of North Carolina, your order will be subject
to 7.75% North Carolina State sales tax.
SHIPPING GUIDELINES
International orders may incur customs fees. You are responsible for
paying the customs and import duties. We cannot determine in advance
what these charges will be. Please contact your local customs office to
determine the customs cost. It is your responsibility to verify the
customs and duty charges and procedures in your country before placing
your order.
IMPORTANT:
If you refuse to pay charges levied by your country, you are
responsible for the original shipping costs to you, as well as any
duties, taxes, and/or customs charges. You will also be responsible for
the cost of returning the package. These charges will be deducted from
your refunded amount due.
TRACK MY ORDER
You will receive a shipping confirmation email with your tracking
number once your order is shipped . Please allow 1 business day in
order for our team to ship your purchases. *Orders placed after 5pm on Friday will be processed on the following Monday*. For questions about your
tracking your shipment, please email CS@LilloBella.com
RETURN POLICY
We aim for 100% satisfaction with every purchase from LilloBella.com. Online purchases may be returned or exchanged within 21 days from the date of purchase for a full refund (please note exceptions listed
below). A Return Authorization is required for all returns. All "On Sale" merchandise can only be returned for store
credit. All items marked Clearance are final sale and non-refundable.
Items returned must have its original box, tags intact and must be unworn. If you receive an
item that you believe to be defective, please contact us immediately for a Return Authorization.
* Clearance Items,Jewelry and artisan items are not returnable.
Please send all returns and exchanges to:
Returns Department
Lillo Bella
507 State Street
Greensboro, NC 27405
Securely package the return merchandise and receipt in the original box or envelope, and send back to the above
address. We cannot be responsible for items lost in transit and any
lost package claims must be made by you, the sender. For this reason,
we recommend insuring your package.
IMPORTANT: International, Express, and Overnight
Shipping charges are non-refundable. ALL RETURNED ITEMS MUST BE IN
BRAND NEW CONDITION WITH NO ALTERATIONS, ODORS (SWEAT, PERFUME, SMOKE,
PETS, ETC.), and ALL tags must be attached and free of any defects.
EXCHANGE POLICY
Standard Exchange—Once we receive your item for exchange, we will
send your new item to you at no additional cost. As soon as we have
shipped the item, you will receive an e-mail containing the tracking
information.
Please
Note: Your exchange item may be out of stock by the time your order is
received. If your exchange is out of stock, a refund will be issued.
REFUND INFORMATION
All refunds will be credited to the same credit card or PayPal
account used for the original purchase. Please allow 1–2 weeks from the
date we receive your return for your account to be credited. It could
take 1–2 billing cycles for the credit to appear on your credit card
statement.
GIFT WRAP
Gift box, wrap, bow, and personalized note card available upon request at no charge. Simply email us at CS@LilloBella.com after you have made your purchase to request this service.
PRIVACY POLICY
LilloBella.com is committed to protecting the privacy rights
of our customers and all visitors to our website. We take this matter
seriously, and have implemented many policies and procedures to insure
that your personal information is handled with great respect.
EMAIL PRIVACY
In order to serve you better, LilloBella.com collects personal
information when you create an account, join our Member list
for email specials and updates, or make a purchase. We value your
privacy by not selling or sharing this information in any way.
CREDIT CARD SECURITY
LilloBella.com has implemented a variety of security measures
to maintain the safety of your Credit Card and personal information.
Your sensitive information is contained behind secured networks and is
only accessible by a limited number of employees who have special
access rights. When you place orders or access your personal
information, we offer the use of a secure server. All sensitive/credit
information supplied to you is protected by the security of PayPal
technology and securely stored in the LilloBella.com database.
COOKIES
A cookie is a small piece of information sent by a website that is
saved on your hard drive. The cookie holds information a site may need
to personalize your experience and to gather website statistical data.
This data is measure anonymously. Cookies do not capture your
individual email address or any private information about you.
To browse without cookies, you can configure your browser to reject
all cookies, or to notify you when a cookie is set. Each browser is
different so check the "Help" menu of your browser to learn how to
change your cookie preferences.
SECURITY QUESTIONS
If you have any questions about the security of our website, please contact us at CS@LilloBella.com.
CONTACT LILLO BELLA
or
LilloBella.com
507 State Street
Greensboro, NC 27405
USA
